How AI Call Agents Are Used In The Industry
Outage & 24/7 emergency response
Log power, gas or water outages 24/7 and provide real‑time restoration updates. Route urgent issues to the right field teams, trigger SMS alerts and reassure customers with accurate information.
Billing & account management
Answer common billing questions, check balances, take payments, set up direct debits and manage tariff changes. AI integrates with your billing systems to update records instantly, reducing back‑office workload.
Appointment scheduling & service setup
Schedule technician visits for installations, maintenance or servicing, reschedule appointments, send reminders and collect meter readings via voice. Customers can manage accounts with simple, natural conversations.
Hear an AI agent handle a utility support call.
Play a real call handled completely by AI
Built for Customers
Automate smarter with AI voice agents available 24/7, offer multilingual support and are proven to increase customer satisfaction.
Faster Resolutions
Always On
Utility providers using AnswerBridge see call volumes drop by up to 50%, seasonal hiring reduced by 60%, and millions saved in call‑centre costsUtility providers using AnswerBridge see call volumes drop by up to 50%, seasonal hiring reduced by 60%, and millions saved in call‑centre costs. Automated customer care leads to higher satisfaction and faster resolution times. We back this with a 30‑day satisfaction guarantee—if you’re not delighted, you pay nothing.
24/7 Support
Reduction in call volume
Significant labour cost savings.
Discover the Powerful Features of Our AI Agents
Seamless integration
Connect to billing & CRM systems (e.g., SAP IS‑U, Oracle Utilities, NorthStar, Microsoft Dynamics) and field‑service platforms to sync accounts, payments and schedules.
24/7 Availability
Responds around the clock, especially during peak demand and emergency events. Classify calls by urgency and route high‑priority issues to the right technician or dispatch centre.
Exceptional Customer Ratings
Customers prefer speaking to our AI receptionists — faster responses, lower wait times, and voices rated 8/10 for sounding natural and human-like.
Natural language & intent understanding
Detects energy‑specific queries—usage, billing, outages—and understands complex phrasing.
Secure & compliant
Mask personal details, encrypt calls and comply with GDPR, PCI DSS, SOC 2 and ISO 27001 standards.
Scalable & cost‑effective
Eliminate hold times, slash wait times and reduce the need for extra staff during storms or cold waves.
Billing & CRM
SAP IS‑U, Oracle Utilities, NorthStar, Microsoft Dynamics, etc.
Field‑Service & Scheduling
FieldAware, ServiceMax, IFS FSM.
Custom Integrations
Automate any workflow; the possibilities are endless.
How It Works
Real teams. Real calls. Real results.
Anonymised outcomes from clinics, law firms, property, insurance and e-commerce using AnswerBridge.
Results vary based on volume and configuration*
Frequently Asked Questions
Do you want to learn more about us, let’s go the blog page.
