How AI Call Agents Are Used in Telecom
24/7 account support
Handle multiple queries at once. Give instant answers about billing, plan changes and technical questions, and sync updates to CRM systems.
Secure billing & payments
Let customers check balances, challenge charges and set up payment plans or pay bills securely—without human intervention. Smart security & Fraud Controls to prevent fraud.
Engineer appointment scheduling
Allow customers to schedule, reschedule or cancel technician visits using simple voice commands. Reduce scheduling errors and free human teams from coordination tasks.
Hear an AI agent handle a telecom support call.
Play a real call handled completely by AI
Built for Subscribers
Automate smarter with AI voice agents—24/7 pickup, significantly reducing wasted support time.
Faster Resolutions
Telecom providers adopting AnswerBridge see a 35% reduction in call handling time and a significant jump in customer satisfaction. By automating routine inquiries and providing personalised guidance, voice AI agents free human teams and strengthen loyalty. We back this with a 30‑day satisfaction guarantee—if you’re not delighted, you don’t pay.
Thousands of agents deployed
24/7 availability
Significant support‑cost savings
Discover the Powerful Features of Our AI Agents
Analytics & Sentiment
Monitor call sentiment and performance metrics to identify friction points and optimise scripts.
Effortless integration
Connect with your BSS/OSS, CRM and billing systems to synchronise account changes, payments and network information in real time
Scalable & Inclusive
Scale on demand during network peaks and serve users across regions with multilingual support
Exceptional Customer Ratings
Customers prefer speaking to our AI receptionists — faster responses, lower wait times, and voices rated 8/10 for sounding natural and human-like.
Security & Fraud Controls
Voice verification, step-up SCA and event-level audit logs help deter social-engineering and account-takeover attempts. GDPR & PCI‑compliant payment gateways.
BSS/OSS & CRM
Oracle BRM, Netcracker, Amdocs, Salesforce, Zendesk.
Payment & Billing
Stripe, Adyen, custom telco billing gateways.
Custom Integrations
Automate any workflow; the possibilities are endless.
How It Works
Real teams. Real calls. Real results.
Anonymised outcomes from clinics, law firms, property, insurance and e-commerce using AnswerBridge.
Results vary based on volume and configuration*
Frequently Asked Questions
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